FAQs – Frequently Asked Questions
1) How do I STOP the service?
There are three ways to stop the service:
1: Via text/SMS: You can opt-out at any time by sending an SMS with a message STOP SX to 33664. You will be unsubscribed immediately.
2: Via e-mail: You can send an e-mail containing the mobile number that needs to be unsubscribed to email@example.com
3: Via telephone help line: customers can call our help line number at 03-21643273.
2) How do I subscribe to the service?
In order to subscribe to the service you must complete the following steps:
i. You encounters our banner or other online advertisement and clicks through this advert.
ii. You will be redirected to our landing page where the product information along with essential information is presented. You will need to submit a valid Malaysian mobile number.
iii. You will be redirected to our confirmation page where we asked you to send an SMS with specific keyword to Short Code 33664.
iv. You must send an SMS with a correct keyword to the Short Code.
v. You are now subscribed to Thumbr. You will receive a subscription confirmation message followed by the URL to access the games portal where you can start enjoying our cool range of games content.
3) What are the costs of the service?
The subscription service costs RM25.00 per week (RM5.00 per SMS, 5SMS per week).
For Maxis users, you will receive 6 SMS per month (RM5.00 per SMS). In the 1st and 2nd subscription week you will receive 2 SMS each week. In the 3rd and 4th week you will receive 1 SMS per week with a maximum of RM30.00 per month.
4) How many messages will I receive?
Umobile and Digi user will receive 5 SMS per week from 33664.
Maxis users will receive 2 SMS per week in the 1st and 2nd week of subscription and 1 SMS per week in the 3rd and 4th week from 33664.
Each message contains a URL to access our mobile content and you can download all contents available. The contents will refreshed 5 times per week.
5) How long does the service go on for?
This is a subscription service. The service will go on until you unsubscribe from the service.
6) I did not know this was a subscription service?
All advertisement material clearly states that this concerns a subscription service. Furthermore, after subscribing customer receives a free of charge confirmation message stating the costs of the service, frequency and information on how to opt-out.
7) I did not subscribe to this service, why am I receiving messages?
We do not send any charged messages to a mobile phone number if the number is not subscribed to one of our services. Maybe you do not remember subscribing. Be careful when lending your mobile phone to people. The subscription is only activated when you have initiated it.
8) I thought this service was free of charge?
To avoid miscommunication, the price of the service is mentioned multiple times on all our promotional material.
9) My underage child has subscribed to this service.
We understand this is an unpleasant situation. To unsubscribe your child from our service directly, please send a text message stating STOP SX to 33664. You will be unsubscribed immediately.
For other methods of unsubscription, see FAQ 1. Our website clearly states multiple times that our services are for customer of 18 years and older only. When a customer is below the age of 18, parental approval is necessary to use our services. We are not liable for subscriptions of minors without parental approval. Our services are according to the Code of Conduct of MCMC.
10) My question is not listed in the FAQs!
For all other questions, please send an email with your query to firstname.lastname@example.org. Please include your mobile number in the email.
You can also reach us by telephone at 03-21643273.